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  FAQ's :
» How do I place an order?
» If there was a problem while submitting my order, should I just resubmit?
» What if I have placed a duplicate order?
» How do I cancel an order after it has been submitted?
» Is it safe to place an order on the internet?
» Are the prices on Goldexit.com flexible?
» Do you accept international orders?
» What if I can't find the diamond I want on your site?
» What are my payment options?
» Do you charge sales tax?
» What are my shipping options?
» What is your refund policy?
» What is your warranty period?
» Do you offer a repair service?
» How do I return an item I purchased?
» How long does it take to get my order?
» What if I don't get my order in the standard time frame?
» Can I send someone gifts from Goldexit.com?
» How do I check the status of my order?
» How do I track my order after it has been shipped?
» What's the most important thing to remember when buying a diamond?
» Do you sell any conflict diamonds?
» What's a karat? What's the difference between karat and carat?
» What are the 4Cs?
» Why is 18K gold more valuable than 14K?
» Why do similar pieces of jewelry have such different prices?
» What's the best way to care for and clean a diamond?
» What's the best way to care for and clean gold jewelry?
» Is it safe to buy a diamond and other pieces of jewelry over the Internet?
» Is it safe to mail jewelry?
» Can you help me resize my ring?
» Can you help me keep the engagement ring a surprise?
» Will I be liable for my jewelry order while it is being shipped?
» What information does Goldexit.com gather about me?
» Does Goldexit.com share the information it gathers with others?
» Does it mean pair by selecting 1 as qty for buying earring?
» What is the meaning of pair?
Q. How do I place an order?
A.

How do I place an order? First, place the product(s) you wish to order in your shopping cart by clicking on the "add to cart" button below the product image. Then, whenever you're ready to complete your order, click "check out" and follow the easy instructions on completing your order, and select your payment option. Contact our Customer Service Team at 1-212-938-1564 or via e-mail at info@Goldexit.com and we will be happy to assist you with any questions.

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Q. If there was a problem while submitting my order, should I just resubmit?
A.

Please don't resubmit before contacting our Customer Service Team at 1-212-938-1564or via e-mail at info@Goldexit.com and we will be happy to assist you.

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Q. What if I have placed a duplicate order?
A.

If you think you might have placed a duplicate order, please contact our Customer Service Team at 1-212-938-1564 or via e-mail at info@Goldexit.com.

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Q. How do I cancel an order after it has been submitted?
A.

To cancel an order, please have your order number at hand and contact our Customer Service Team at 1-212-938-1564 or via e-mail at info@Goldexit.com as soon as possible. We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to Goldexit.com according to our 15-day money back return policy. The details can be found on the back of your invoice

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Q. Is it safe to place an order on the internet?
A.

With Goldexit.com ordering online is as safe as using a credit card to buy dinner in a restaurant. We use the latest security technology, which includes data encryption, server authentication, and message integrity. Furthermore, we have registered with Authorize.net. to assure our customers that we are a valid, legal and trusted corporation.

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Q. Are the prices on Goldexit.com flexible?
A.

At Goldexit.com, we always offer the best value by providing the lowest possible price. All our prices are final.

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Q. Do you accept international orders?
A.

We do not accept any international orders right now.

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Q. What if I can't find the diamond I want on your site?
A.

We want to help you find the perfect diamond. If you do not find it on Goldexit.com, please call and speak to a diamond and jewelry consultant at 1-212-938-1564.

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Q. What are my payment options?
A.

You may pay for your Goldexit.com order with a Visa, MasterCard, Discover or American Express card as well as by personal check or money wire.

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Q. Do you charge sales tax?
A.

Goldexit.com charges sales tax for provinces and territories. Tax rates are in line with the appropriate province or territory.

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Q. What are my shipping options?
A.

Goldexit.com is proud to offer FREE SHIPPING on all orders! Orders are shipped using Fedex Or USPS. We also offer faster shipping options at a very genuine rates. Also all the items will be shipped at fully insured.

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Q. What is your refund policy?
A.

Goldexit.com offers a15-day Money Back Guarantee on all jewelry purchases. Refunds do not include shipping charges or re-stocking fees, if applicable.

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Q. What is your warranty period?
A.

Should your jewelry merchandise become defective within 90 days following your purchase date, we will gladly accept the item back to our warehouse and have a jeweler professionally inspect it and determine the proper course of action. GOLDEXIT stands behind their merchandise and will try to repair it first - and should that not be possible, we will replace the item with a brand new one. In the event that we are unsuccessful in repairing or replacing the item due to a lack of stock or a discontinued item, we will issue a full refund against the item in the same form of payment that was initially used to purchase the item. Repairs and replacements within the 90 day warranty period are free of charge to our customers. For The watches please follow the warranty instruction given by the manufacturer.

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Q. Do you offer a repair service?
A.

In the event that you have exceeded our 90 day warranty period, goldexit will gladly repair your items. The return to us is free but the repair costs will be quoted to you before we begin the work and should you accept them, only then we will charge your account and proceed with the repairs. Should you choose not to repair the item, we will ship your item back to you at no additional cost.

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Q. How do I return an item I purchased?
A.

To return an item you can ship the item with the original invoice and tag details at the below address with a proof of signature delivery:- All Star Jewelry 2 west, 46th Street Suite# 610 New York NY 10036. PH 212 938 1564 To get a full refund of your purchase, the item must be returned to us at the above address within 15 days in its original condition.

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Q. How long does it take to get my order?
A.

Goldexit.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Custom orders may take longer to process. Family and Personalized jewelry orders are shipped 7-10 business days after order has been submitted due to the customization work involved. Ask our Customer Service Representatives for shipping details when you place your order.

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Q. What if I don't get my order in the standard time frame?
A.

If you didn't get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. Please contact our Customer Service Department by calling 1-212-938-1564 and our representatives will be happy to help.

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Q. Can I send someone gifts from Goldexit.com?
A.

Yes. Simply indicate the two addresses during the ordering process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address.

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Q. How do I check the status of my order?
A.

To check the status of your order, simply click on "My Account" at the top of any Goldexit.com page and go to "My Order History". Alternatively you can always call us at 1-212-938-1564 and our Customer Service Representatives will be pleased to help you. Please have your order number ready, or refer to your order confirmation e-mail.

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Q. How do I track my order after it has been shipped?
A.

To track your most recent orders simply click on "My Account" at the top of any Goldexit.com page and go to "My Order History". This is the easiest and fastest way to get the most current information regarding your Goldexit.com orders.

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Q. What's the most important thing to remember when buying a diamond?
A.

How a diamond is cut - so that all of its facets work in harmony to spark the greatest brilliance - is perhaps the most important thing to consider in the gem itself. Among the 4C's of diamond value, including clarity, color and carat weight, cut is the most critical. Cut is what unleashes a diamond's singular beauty.

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Q. Do you sell any conflict diamonds?
A.

At Goldexit.com we source our diamonds from the world's best, most respected and largest diamond suppliers. We make every effort, as do our suppliers to ensure that we do not knowingly purchase or sell any conflict diamonds. We buy only from suppliers who warrant that their diamonds are from sources free from conflict. We are committed to the highest standards on behalf of our customers.

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Q. What's a karat? What's the difference between karat and carat?
A.

Simply put, a karat is the unit of measurement used to indicate the purity of gold (since gold is in fact a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on. Carat is a term used to measure the weight of a diamond, e.g. 1-carat, 2-carat, and so on. One carat is equal to 0.2 grams.

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Q. What are the 4Cs?
A.

Diamonds are graded and priced according to what is universally referred to as the '4Cs'. They are Cut, Color, Clarity and Carat weight. Each is a description of the various characteristics of a diamond. For example, Cut refers to the shape of the diamond, which affects its fire and brilliance. Color refers to the amount of color in the diamond (the less color a diamond has, the more valuable it is, all other factors being equal). Clarity describes the number of natural blemishes and inclusions a diamond has, and Carat Weight is simply a measurement of the diamond's weight (not its size).

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Q. Why is 18K gold more valuable than 14K?
A.

18 Karat gold is more pure, meaning it contains a higher percentage of gold. Pure gold is 24-Karat (24K), 18-Karat gold is 75% pure, and so on. Visit our Education Link for a complete discussion of Jewelry Terms.

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Q. Why do similar pieces of jewelry have such different prices?
A.

There are many factors that can affect the value of gold jewelry. Since gold is sold by weight, heavier pieces can be more costly than lighter ones. Designer jewelry also generally costs more, especially if it is a one-of-a-kind piece. Special finishes, such as matte or sandblasted, may also affect the cost of the piece.

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Q. What's the best way to care for and clean a diamond?
A.

Here are some general guidelines for caring for and cleaning your diamonds: Avoid wearing your diamonds while doing housework, yard work or any other kind of rough work. Even though a diamond is extremely durable, a hard blow could chip it. Also, when doing household chores, never allow your jewelry to come into contact with chlorine bleach. The best way to clean your diamonds is in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the pieces with a soft brush, then transfer them to a wire or tea strainer and rinse with warm water. Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well

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Q. What's the best way to care for and clean gold jewelry?
A.

Your jewelry can be kept looking new if you follow a few simple guidelines: Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other. You can clean your gold jewelry in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth.

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Q. Is it safe to buy a diamond and other pieces of jewelry over the Internet?
A.

Yes. Goldexit.com uses state-of-the-art secure technology to protect against loss, misuse, or alteration of your information, so ordering a diamond from Goldexit.com is the fun, worry-free experience shopping online should be.

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Q. Is it safe to mail jewelry?
A.

Since we ship our diamonds by carriers like FedEx, the incidence of loss is generally no greater than with any other item you might ship. Additionally, all shipments are sent fully insured.

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Q. Can you help me resize my ring?
A.

If your Goldexit.com ring does not fit, we will resize it free of charge within 30 days of its original shipment. Resizing will take approximately 10-14 business days.

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Q. Can you help me keep the engagement ring a surprise?
A.

If your delivery is over $1250 we require a signature for delivery regardless of any waivers you have from FedEx. If your delivery is under $1250 and shipped FedEx Saver or FedEx Premium, FedEx may require a signature. These requirements are for your protection. If you would like to arrange delivery to a FedEx location call one of our customer service agents at 1-212-938-1564. Since jewelry is often given for engagement or another special occasion, we will be extremely flexible to help you create a wonderful surprise. We can expedite your delivery for a fast-approaching special occasion, or we can ship your order to an address other than your home to help you maintain your surprise. And please don't hesitate to contact us at 1-212-938-1564 for any special requests.

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Q. Will I be liable for my jewelry order while it is being shipped?
A.

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Goldexit.com orders over $1250, regardless of any signature waivers you may have with FedEx.

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Q. What information does Goldexit.com gather about me?
A.

When you make a purchase on our site, you provide the following information to Goldexit.com: •Name •E-mail address •Billing and shipping address •Telephone number •Type of credit card you are using •Credit card number and expiration date, or other form of payment. The information you provide us stays with us and remains confidential. It will not be sold to another company.

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Q. Does Goldexit.com share the information it gathers with others?
A.

Goldexit.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, Goldexit.com gives your name, shipping address, phone number, and order information to our shipping carrier. Goldexit.com also supplies your name, billing address, and credit card information to the credit card processor who bills your account. Goldexit.com has strict guidelines requiring all third parties to keep any shared personal information confidential.

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Q. Does it mean pair by selecting 1 as qty for buying earring?
A.

Yes, by selecting 1 qty means a pair for earring and a piece for rings, bracelet, pendants, watches and all other products.

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Q. What is the meaning of pair?
A.

A pair means 2 pcs. For example in the earring a pair of earring means 2 earring pieces.

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All Star Jewelry Inc, 62 West 47th Street Suite 602 New York, NY 10036 Email: info@goldexit.com,
Phone: 212 938 1564 Fax: 212 938 1563

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All brand names are trademarks of their respective holders. goldexit is a registered trademark of goldexit.com, Inc. Best Collection For Hip Hop Jewelry, Bling Bling, Rings, Engagement Ring, Bracelet, Mens Earring,Hoops, Micro Pave Jewelry.
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